Compress a support thread for the next person

ChatGPT compresses a long thread into the brief the next owner needs at the top.

Ten lines: who, what broke, what was tried, what is still true, and the next action.

1. 1

   Paste the thread

   Include the failed attempts. The next person needs those more than the greeting.

2. 2

   Correct the promises

   If the brief states a promise you did not make, delete the line or fix it.

3. 3

   Put it on top

   Paste the ten lines at the top of the ticket and assign the next action.

Compress this support thread for the next person who will own it. They have two minutes.

Thread:
[paste, secrets removed]

Return exactly these lines:
- Customer:
- Product area:
- What they say is broken:
- What we already tried:
- What is still true:
- What we promised, if anything:
- Next action:
- Owner the notes imply, or "unassigned":
- Do not repeat:
- Open risk:

Use only the thread. If a line is unknown, write unknown. Do not add a cheerful summary.

Unknown is a valid line. A filled-in guess is worse than a blank.

Sample case written by Hidden Logic Lab. Not affiliated with ChatGPT.